Return & Refund Policy

Return and Refund Policy

Doorstep Checking Return Policy:

At Rapid Store, we want you to be completely satisfied with your grocery delivery. We offer a doorstep checking return policy to ensure your peace of mind regarding the quality and accuracy of your order upon delivery.

1. Inspection at Your Doorstep:

Upon delivery, we encourage you to thoroughly inspect your groceries before accepting the order.
You have the right to check the items for accuracy, freshness, and overall quality.

2. What to Look For:

Please check for any damaged, spoiled, or incorrect items in your order.
Ensure the products meet your expectations in terms of freshness and quality.

3. Acceptance or Return:

If you find any damaged, spoiled, or incorrect items:
- You have the option to refuse those specific items at the time of delivery.
- Our delivery personnel will note the items and process a refund for them.
If you accept the order but discover issues after delivery:
- Contact our customer support within 24 hours of delivery to report the issue.
- We will review your concerns and arrange for a refund or replacement, as appropriate.

4. Conditions for Return:

Returned items must be in their original packaging and condition for a refund or replacement.
We may request relevant information or photographs to assess the issue.

5. Refund or Replacement:

Refunds for returned items will be processed to the original payment method.
Replacements for damaged or incorrect items will be delivered in a timely manner.

6. Contact Us:

If you need to report any issues or request a return, contact our customer support

Note:

Our doorstep checking return policy is designed to ensure your satisfaction with the delivered groceries.
We reserve the right to deny a refund or replacement if the reported issues do not align with our policy guidelines.

Thank you for choosing Rapid Store. Your satisfaction is our priority, and we are here to assist you throughout the process to ensure a pleasant shopping experience.

Refund Policy:

At Rapid Store, we strive to provide our customers with a seamless and satisfying shopping experience. Our Refund Policy is designed to address situations where a refund may be warranted. Please carefully review the following policy:

1. Damaged or Incorrect Items:

If you receive damaged or incorrect items, please contact our customer support within 24 hours of delivery.
We may request relevant information such as photographs to assess the issue.
Based on the assessment, we will initiate a refund for the affected items.

2. Unfulfilled Orders:

In rare cases where we are unable to fulfill your order, we will notify you promptly.
You will be provided with the option to choose a substitute item or receive a refund for the unfulfilled portion of your order.

3. Quality Concerns:

If you have concerns about the quality of a product, please contact us within 24 hours of delivery.
We may request additional information to better understand and address your concerns.
Refunds for quality concerns will be determined on a case-by-case basis.

4. Cancellation within 10 Minutes:

Orders can be canceled within 10 minutes of placement without incurring any fees.
Refunds for canceled orders will be issued to the original payment method.

5. Processing Time for Refunds:

Refunds will be processed within [insert number] business days of approval.
The time it takes for the refund to reflect in your account may vary based on your payment method.

6. Refund Method:

Refunds will be issued to the original payment method used for the purchase.

7. Non-Refundable Items:

Certain items, such as gift cards, are non-refundable.

8. Contact Us:

If you have any questions or concerns about our Refund Policy, please contact our customer support

Note:

Our Refund Policy is subject to change, and any updates will be reflected on this page.
We reserve the right to deny a refund if the request does not meet the conditions outlined in this policy.

Thank you for choosing Rapid Store.